Enrosoft Support Center
Find answers to common questions about scheduling, field inspections, lab results, reporting, and your Enrosoft account. If you can't find what you need, our team is ready to help.
Getting Started with Enrosoft
After your account is activated, sign in, add your inspectors and service area, and you're ready to schedule your first inspection.
Account Registration and Login
1. Request Access — New companies are set up by the Enrosoft team or an authorized administrator within your organization.
2. Activate Your Account — Follow the activation link sent to your email to create a secure password.
3. Log In — Use your registered email and password to sign in from desktop or the Enrosoft mobile app.
Login issues can be resolved via the Troubleshooting section below or by contacting support.
Scheduling Inspections
Scheduling is the first step in every Enrosoft workflow — appointments are created in the calendar and assigned to an available inspector in just a few steps.
1. Create the Appointment — Enter the property address, customer details, and preferred inspection date and time.
2. Assign an Inspector — Choose from your available inspector roster based on schedule and service area.
3. Confirm and Notify — The appointment is added to the calendar and the assigned inspector receives the job details.
Managing Inspector Assignments
Enrosoft lets administrators track which inspector is assigned to each job and reassign work as schedules change.
View Assignments — See every inspector's upcoming appointments in one calendar view.
Reassign Jobs — Move an inspection to a different inspector if availability changes.
Track Status — Follow each job from scheduled to completed, so nothing falls through the cracks.
Uploading Laboratory Results
Once lab analysis is complete, results are uploaded directly into the matching inspection record so sample data and findings stay organized in one place.
1. Open the Inspection Record — Locate the inspection associated with the samples that were tested.
2. Upload the Lab PDF — Attach the laboratory's PDF report to the inspection record.
3. Associate Results with Samples — Match each lab finding to the corresponding air, surface, tape, or wall cavity sample collected in the field.
Generating Inspection Reports
Enrosoft compiles your field observations, sample data, lab results, and photographs into one organized, client-ready report.
1. Review Inspection Data — Confirm property observations, sample records, and lab results are complete.
2. Generate the Report — Compile the information into a structured report with photographs and recommendations.
3. Deliver to the Customer — Send the finished report directly through the customer portal.
Accessing Customer Reports
Customers access their appointment details, inspection updates, and completed reports through the Enrosoft customer portal. After an inspection is scheduled, the customer receives access to a secure portal login where they can check appointment status and, once the report is finalized, download the completed inspection report with findings, sample results, and recommendations.
If a customer has trouble accessing their portal or report, they should contact the inspection company directly, or reach Enrosoft support using the contact options below.
Troubleshooting and Technical Support
Most common issues can be resolved quickly — review the guidance below before reaching out to support.
I can't log in
Confirm you're using the correct email and password, check for a pending account activation email, or request a password reset.A photo or document won't upload
Check your internet connection and confirm the file is a supported format (JPG, PNG, or PDF) under the size limit, then try again.A lab report isn't showing on the inspection record
Confirm the PDF was uploaded to the correct inspection and that the upload finished without an error message.The app isn't syncing properly
Close and reopen the app, confirm you have an active internet connection, and try again — if the issue persists, contact support.
Still stuck? Use the Support Contact section below to reach our team directly.
Account Deletion Requests
To request deletion of your Enrosoft account and associated data, submit a request through the Support Contact section below or email our support team directly. Include your registered email address and company name so we can verify and process your request.
We will confirm receipt of your request and follow up once the deletion has been processed. Some inspection or business records may be retained as required for legitimate business or legal purposes, as described in our Privacy Policy.
Frequently Asked Questions
Who is Enrosoft designed for?
Enrosoft is built for mold inspection companies, independent environmental inspectors, indoor air quality professionals, property inspection businesses, and environmental testing consultants.Can I manage multiple inspectors and jobs at once?
Yes. Enrosoft lets you schedule appointments, assign jobs to specific inspectors, and track every inspection's status from one dashboard.Does Enrosoft support laboratory result uploads?
Yes. You can upload laboratory PDF reports and associate the findings with the matching inspection and sample records.Can customers view their own reports?
Yes, through the customer portal customers can view appointment details and download their completed inspection reports.Is Enrosoft available on mobile devices?
Enrosoft offers a mobile experience for managing appointments, field observations, and reports on the go; our dedicated iOS app is in development.
Thanks! We'll be in touch soon.
Need More Help?
Reach the Enrosoft support team directly for account, technical, or billing questions. Our proposed support contact is support@enrosoft.com (to be activated before launch).
