Privacy Policy
This Privacy Policy explains how Enrosoft ('Enrosoft,' 'we,' 'us,' or 'our') collects, uses, and shares information in connection with our environmental inspection management software platform. Enrosoft is operated by Teva Enterprises LLC. This policy applies to our website, web application, and mobile application.
Information We Collect
Enrosoft may collect the following categories of information to operate the platform and provide services to inspection companies, inspectors, and their customers:
● Account information (name, email address, company name, login credentials)
● Customer contact details provided by inspection companies (name, phone, email, service address)
● Property and inspection information entered by users
● AI Interaction Data: User prompts, chat messages, inquiries, and photographs uploaded for automated mold risk assessment and smart assistance
● Technical and application data (device type, app version, log data, general usage activity)
How We Use Information
Enrosoft uses collected information to operate, deliver, and improve the platform, including to:
● Schedule and manage inspections;
● Enable field data entry and reporting;
● Organize laboratory results and generate inspection reports;
● Provide AI-assisted mold assessment, photo analysis, and conversational assistant features;
● Facilitate communication between inspection companies and their customers; and
● Provide customer support.
Information is used only to provide and support the Enrosoft platform and is not used for unrelated purposes without notice.
Inspection and Property Data
Inspection companies and their inspectors enter property information, inspection observations, moisture and environmental readings, and sample data into Enrosoft as part of performing inspections. This information is stored within the platform and is accessible to the inspection company that created it, its authorized inspectors, and, where applicable, the customer associated with the inspection.
Enrosoft does not independently verify the accuracy of inspection or property data entered by users; inspection companies are responsible for the accuracy of information they record.
Photographs and Laboratory Documents
Enrosoft allows inspectors and customers to upload photographs taken during inspections and allows users to upload laboratory PDF reports and related documents. These files are stored within the platform and associated with the relevant inspection record so they can be organized and included in generated reports.
Access to uploaded photographs and laboratory documents is limited to the inspection company, its authorized inspectors, and the customer associated with the inspection record, as configured within the platform.
Third-Party Artificial Intelligence Services (OpenAI)
Enrosoft integrates third-party artificial intelligence services provided by OpenAI, LLC ("OpenAI") to offer features such as smart agent chat, image-based mold risk identification, and inspection report refinement.
1. Data Shared with OpenAI:
When you use our AI Assistant or submit an image for mold analysis, the following information is transmitted securely to OpenAI:
● Text inquiries, prompts, and conversation messages entered in the AI chat;
● Photographs and images uploaded specifically for mold identification and environmental assessment; and
● Contextual inspection data necessary to generate accurate recommendations or refine report phrasing.
2. Purpose and Usage:
Data shared with OpenAI is used solely to generate real-time AI responses, perform image analysis for potential mold indicators, and assist in drafting inspection observations. We do not sell, rent, or share this data for advertising purposes.
3. Data Protection and Training Restrictions:
● In accordance with OpenAI’s API data policies, data transmitted via our platform’s API integration is NOT used by OpenAI to train or improve their public artificial intelligence models.
● All communications are encrypted in transit using industry-standard SSL/TLS protocols.
● We confirm that OpenAI is bound by contractual terms to provide equal or equivalent protections for user personal data as set forth in this Privacy Policy.
● For more details on OpenAI's privacy practices, please review the OpenAI Privacy Policy at: https://openai.com/privacy/
4. User Consent and Control:
In-app user permission is required before any personal data or images are transmitted to OpenAI. Users are presented with an explicit disclosure modal and must tap "Agree & Continue" before AI features are enabled. Users may review the AI disclosure or revoke AI data sharing at any time in the app’s Settings under the "AI Assistant & Privacy" tab.
Enrosoft does not independently verify the accuracy of inspection or property data entered by users; inspection companies are responsible for the accuracy of information they record.
Photographs and Laboratory Documents
Enrosoft allows inspectors to upload photographs taken during inspections and allows users to upload laboratory PDF reports and related documents. These files are stored within the platform and associated with the relevant inspection record so they can be organized and included in generated reports.
Access to uploaded photographs and laboratory documents is limited to the inspection company, its authorized inspectors, and the customer associated with the inspection record, as configured within the platform.
Information Sharing
Enrosoft does not sell personal information. Information may be shared only in the following circumstances:
● With the inspection company and inspectors a customer is working with, to deliver inspection services;
● With third-party service providers that help operate the platform (e.g., cloud hosting, payment processing, and AI services), under strict obligations that ensure equal or equivalent data protection;
● When required to comply with applicable law, legal process, or government request; and
● In connection with a business transfer, such as a merger or acquisition, with notice provided where required.
Third-Party Service Providers
Enrosoft relies on trusted third-party service providers for functions such as cloud data hosting, application infrastructure, payment processing, and artificial intelligence features. These providers process information only as needed to perform tasks on our behalf and are contractually required to provide equal or equivalent privacy protections consistent with this Privacy Policy.
Data Storage and Security
Enrosoft stores inspection, account, and related data using secure cloud-based infrastructure and applies administrative, physical, and technical safeguards intended to help protect information from unauthorized access, alteration, disclosure, or destruction. All network communications are secured using encryption protocols (HTTPS / SSL / TLS).
Data Retention
Enrosoft retains account, inspection, and related data for as long as an account remains active or as needed to provide the platform's services. Information may be retained for a reasonable period afterward to meet operational, recordkeeping, or legal needs. Users may request deletion of their account and associated data as described in the Account Deletion section below.
User Privacy Rights
Depending on your location, you may have rights regarding your personal information, which may include the right to:
● Request access to the personal information Enrosoft holds about you;
● Request correction of inaccurate information;
● Request deletion of your account and associated personal information;
● Revoke consent for third-party AI data sharing; and
● Ask questions about how your information is used.
To exercise any of these rights, contact us at support@enrosoft.com.
Account Deletion
Users may request deletion of their Enrosoft account and associated data at any time by following these steps:
1. Submit a deletion request to support@enrosoft.com from the email address associated with your account, or use the "Delete My Account" option directly in the app Settings.
2. Enrosoft verifies the request and the account owner's identity.
3. Enrosoft deletes or anonymizes the account and associated personal information, subject to any limited retention needed for legal or operational recordkeeping.
Deletion requests are generally processed within a reasonable timeframe after verification.
Children's Privacy
Enrosoft is intended for use by inspection businesses, professionals, and their adult customers. Enrosoft does not knowingly collect personal information from children under 13. If we become aware that a child's information has been collected without appropriate consent, we will take steps to delete it.
Changes to This Privacy Policy
Enrosoft may update this Privacy Policy from time to time to reflect changes to our practices or the services we offer. When we make material changes, we will update the 'last updated' date on this page and, where appropriate, provide additional notice.
Contact Information
If you have questions about this Privacy Policy or Enrosoft's data practices, please contact us at:
Teva Enterprises LLC / Enrosoft
Email: support@enrosoft.com
